The ACP IVR is an Interactive Voice Response solution that offers the following advantages:

Powerful scripting possibilities:

Calls management can be deeply customized thanks to scripts, which consist in logical successions of steps (play messages, listen to DTMF inputs, read information in a database, record a voice message, etc.). There is no limitation in the width and depth of the scripts.

Moreover, languages are a core concept of the scripting tool, offering the possibility for each script to be executed in one or multiple languages.

The ACP IVR scripting can also be combined in a single server with the ACP Contact Center  solution for qualifying contact center calls.

Fast and visual scripting configuration:

The ACP IVR includes a graphical tool for writing and editing scripts, making the building of a script as easy as dragging-and-dropping steps into tree structures.

Text-to-speech:

Announcements played to callers can of course be pre-recorded, but the optional text-to-speech module also allows dynamically synthesizing new messages, using a high-quality speech synthesis engine that is available in a number of languages. Your IVR will be able to play any text, like person names, addresses, etc., which wouldn't be possible using pre-recorded messages. And "recording a new announcement" will simply consist in typing new text!

Open to your infrastructure:

The ACP IVR is not limited to working in a closed sandbox with the call manager: it is also designed for integrating with the infrastructure of your enterprise. The most common way of integrating is by accessing databases, which can be used for reading customer information, for consulting the enterprise calendar, for saving customer input or statistics, etc. But integration possibilities are not limited to databases, as the ACP IVR is open to communicating with external applications by integrating external modules into the scripts.

Quality analysis:

The ACP IVR also offers real-time statuses and statistical reports that can be used for observing the current and past activity of the system: calls duration, number of calls having passed through each part of the scripts, IVR ports load, etc.

High reliability:

The ACP IVR can benefit from duplicated servers, ensuring a high availability, at a single place as well as over multiple locations (disaster recovery).