Centergy Reporting is a sophisticated reports package that supports our Centergy contact center solution. It's an in-depth package featuring over 500 different reports. Centergy Reporting:
- Allows access to current and archived statistics for agents, agent teams, agent groups, and call types
- Provides standard report templates
- Allows supervisors to create and run reports from the Centergy Manager desktop application
- Allows the creation of schedules
- Allows supervisors to use schedules to schedule their own reports
You can put results from Centergy Reporting to a number of immediate uses, including:
- Determining staffing requirements
- Summarizing information for management
- Identifying call routing problems
- Determining customer satisfaction ratios.